Responsibilities: • Carrying out formal supervision of Support Workers at a minimum frequency of once every 4 weeks, ensuring that a written record of issues discussed, and actions agreed is maintained. • Providing feedback to individual staff members and to the staff team on their social care practice • Monitoring the performance of staff using audit tools in place including direct observation and supporting staff members to work towards continuous improvement of their practice. • Supporting team members to identify their training and development needs, facilitating their attendance at training sessions and monitoring the transfer of learning into practice. • Managing the staff rota, ensuring appropriate staffing levels are in place to respond to planned and unplanned demands. • Ensuring that a clear work-plan for staff is in place reflecting the needs of service users. • Ensuring that staff performance meets the National Care Standards, Organisational Policies, Procedures and Guidance Notes and the CQC Codes of Practice. • Ensuring each service user has an individual Support Plan • Ensuring Support Planning and written communication in relation to service users needs are maintained in line with the organisations policies and procedures. • Ensuring effective joint working takes place between Co-ordinators and Health Care Assistants and staff of other agencies and disciplines. • Ensuring feedback from service users is responded to and is used to improve the quality of the service provided to the individual and by the team to improve the service they provide in general • Being the on-site point of contact for queries and questions about the service